Refund Policy

Omnis Body is a subscription software service. We do not ship or accept returns of physical goods - this policy governs refunds of subscription charges and credit (top-up) pack purchases only.

If you are not satisfied with your Omnis Body subscription or a credit purchase, please review the policy below, then contact us at support@omnisbody.com to request a refund.

REFUND ELIGIBILITY

If you are not satisfied with your Omnis Body subscription, you may request a full refund of your first subscription charge within 14 days of that charge. Refunds requested within this window are guaranteed - we will not ask you to justify the request.

Refund requests on renewal charges (i.e., any charge after your first) are not covered by this 14-day guarantee and are handled case-by-case at our discretion - for example, in the case of a billing error, a duplicate charge, or another good-faith issue on our end.

Credit (top-up) pack purchases are not subject to the 14-day window described above; see "CREDIT (TOP-UP) PACK REFUNDS" below for how those are handled.

SUBSCRIPTION REFUNDS

When we refund a subscription charge at your request, we also cancel your subscription and your account moves to the free tier once the refund is processed. A refund we issue to correct a billing error does not change your plan.

If you change tiers mid-billing-cycle, Stripe's proration handles the billing adjustment automatically. A partial refund issued as part of a mid-cycle tier change does not, by itself, trigger a downgrade, provided your subscription remains active. Only a full refund combined with cancellation results in a downgrade.

CREDIT (TOP-UP) PACK REFUNDS

Credit top-up purchases are refunded separately from subscription charges, and a top-up refund never affects your subscription tier.

If a top-up pack is refunded:

• Any unused credits remaining in that pack are zeroed out.
• Credits already spent from that pack before the refund are not clawed back and do not create a negative balance on your account. We treat already-used credits as accepted at the time they were used.

PROCESSING TIME

Please allow 5 business days from the date we receive your refund request for us to process it. Once a refund is issued, it may take an additional 1-2 billing cycles for the credit to appear on your card or bank statement, depending on your card issuer or bank.

Refunds are always issued to the original payment method used for the charge. We do not issue refunds as account credit or in any other form.

We will notify you by email once your refund has been processed.

ACCOUNT DELETION

If you delete your account, we cancel your subscription and no further charges are made. Deleting your account does not by itself issue a refund. If you are within 14 days of your first subscription charge, the guarantee above still applies: email us before or when you request deletion.

CHARGEBACKS

If you have a billing concern, please contact us at support@omnisbody.com before initiating a chargeback or dispute with your bank or card issuer. We are committed to resolving billing issues directly and quickly. Initiating a chargeback without first contacting us may result in the suspension of your account while the matter is investigated and resolved.

AMBIGUOUS OR EDGE CASES

For situations not clearly addressed above, our default approach is to maintain your access through the end of your current paid billing period rather than cutting off access immediately. We aim to resolve these situations in a way that is fair and reasonable to you as a customer.

QUESTIONS

If you have any questions about this Refund Policy, please email us at support@omnisbody.com, call us at (888) 701-5509, or contact us by mail at:

Cortex Group LLC
8 The Green, Suite B
Dover, DE 19901
United States